Having to give someone bad news can be hard. Hearing bad news in sales is hard too. Some salespeople are resilient. They accept bad news from their customers, process it, and bounce back or move beyond it. Other salespeople have poor resilience. They don’t accept bad news well, and it can make them unable to cope. How do you know if you or someone you care about had poor resilience in sales? Psychologists have identified these five signs of poor resilience:
1) Irritability and Overreaction
2) Dwelling on Problems
3) Trouble Sleeping
4) Persistent Illness
5) Substance Abuse
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